LEGAL

Business Name: Elysium Surveyors LLP

Place of Registration: England and Wales

Partnership Registration number: 0C396656

Trading Address: Suite 104, 22 Notting Hill Gate, London W11 3JE

Member of the Royal Institution of Chartered Surveyors (RICS). Firm number: 755001


Here at Elysium Surveyors we aim to achieve the highest quality of service for our customers. However, even we can make mistakes. Our independent complaints handling procedure described below has been put into place in order to satisfy any discontented customers and to rectify mistakes.

Our company is regulated by the Royal Institution of Chartered Surveyors (RICS).

Rule 7 of the RICS regulation handbook states that “A Firm shall operate a complaints handling procedure and maintain a complaints log. The complaints handling procedure must include a redress mechanism that is approved by the Regulatory Board.”

Therefore, we are required as a company to provide our clients with a complaint handling procedure and a redress mechanism for instances where our efforts to resolve complaints have been unsuccessful.
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If you contact us with a complaint we will do our best to resolve the situation within 25 working days. However, all complaints are different so please note that depending on the issue it may take longer to resolve. All complaints will be taken under advisement and we will work to rectify the situation as quickly as possible. In cases that take longer than 25 working days the clients will be updated on the progress of efforts to handle their issues within 28 working days of making a complaint.

If you are unsatisfied with the services we have provided for you and would like us to resolve the issue, please do contact us via email at info@elysiumsurveyors.com

(Alternatively if you prefer to contact an independent chartered surveyor, please contact Joseph Rocafort MRICS at joseph@pintainvestments.co.uk)

All verbal complaints must be put into writing and a version of the complaint sent to the above email address. This will ensure that we have a copy of the complaint for our records and will aid the person dealing
with your complaint by having all of the information at hand. Please note that this is required even if you have already made the complaint verbally.

We will endeavour to respond to all complaints within 7 working days of receiving them. Once resolved, we will send an email providing an explanation of the actions and investigations taken to settle your complaint.

If you are still unhappy and do not feel that we handled your complaint to the best of our abilities, you may contact CEDR - 100 St. Paul's Churchyard, London EC4M 8BU. Tel – 020 7536 6000  This privacy policy sets out how Elysium Surveyors LLP use
and protect your information when you use this website.


Privacy Policy:
Elysium Surveyors LLP are committed to ensuring that your
privacy is protected.

We have policies in place to safeguard any information
that you may give us when using our website.

This privacy policy is subject to updates, so it is wise
to check back from time to time to ensure that you are still happy with our
policies.

Information collected on this site:

• Name and contact details such as an email address when using the contact form on our website.
• Any other personal information you input into the contact form on our website.
• Statistical details about your visits to our website as well as the resources that you access. (See Cookies).

Cookies:
Cookies are used to provide statistical data about our customers visits to our website. When first visiting our website you have the option to opt-out of our cookie collecting process. However, if you do not opt out we will be able to gather information about our use of our website.   

Please note that no personal details are collected using cookies. The data is downloaded to your computer, or other internet browsing device, automatically. Cookies are stored on your hard drive and can be accessed by you and cleared at any time.   

The data will include statistics about page clicks, link clicks, and other resources used. Using the data we collect we can improve our website to become as user friendly as possible.   

How we use the information collected: 

• To contact you with requested information by using the details you filled out in our contact form.
• To liaise with you in order to meet our contractual commitments with you.
• To provide you with information that we feel would be useful to you.
• To subscribe you to our company’s newsletter containing important information about the property market and special offers. (You may unsubscribe at any time).

Information security:
We have in place several physical and digital measures that are there to ensure you personal details are kept private. Our customers’ details are safeguarded by password protected systems and firewalls.   

Please note that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.  

External links:
Our website contains several links to external sites. Please note that we have no control over these other sites and cannot ensure your privacy once leaving our website.     

Access to data: 
Demands for information that we hold about you are subject to a charge of £10 as stated in the Data Protection Act 1998. Should you wish to request this information please contact us.   

LLP: 
Please note that Elysium Surveyors is a Limited Liability Partnership (LLP) company. This means that one partner is not liable for the actions, negligence or misconduct of another partner. If you have any issues with the service you have received from us please contact us.   

Contacting us: 
Elysium Surveyors welcome any questions you may have regarding our privacy policy and how we use your information. Please find our contact details here.       


Website disclaimer 
The information contained in this website is for general information purposes only. The information is provided by Elysium Surveyors LLP and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.   

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.   

Through this website you are able to link to other websites which are not under the control of Elysium Surveyors. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.   

Every effort is made to keep the website up and running smoothly. However, Elysium Surveyors takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.